What can ODF offer?
ODF offers a full-service to clients, from handling front-end
call centre enquiries, credit card and cheque clearance through to
back-end fulfilment and sending out products to customers and
dealing with returns and enquiries. ODF conducts pre-sortation of
mail that securesa priority service from all of its postal
Automated Daily Reporting System
Detailed daily reporting utilising Crystal Reports,
choose from 200 seperate reports structured to your companies exact
Automated Stock Management System
Fully automated stock reporting system detailing, live
stock, allocated stock, temporary out of stock items, stock
adjustments including returns. A.S.M.S. is interfaced with our
reporting systems, allowing all stock related reporting to be
obtained in real time.
Banking of Cheques
We bank into all major UK clearing banks in Jersey,
offering highly competetive Offshore Banking.
Barcode dispatch confirmation
All orders are Barcoded and scanned upon dispatch from
our Offshore Warehousing facility, this provides exact confirmation
of date and time of release into both Jersey Postand Guernsey
Post. Barcoding and tracking provides your customers with
piece of mind and fast detailed response from our call center staff
regarding order status.
Checking goods inwards
All orders arriving at our Offshore facilities are fully
screened and checked for declared
quantity and condition of merchandise.We
give immediate acknowledgement of all orders and amounts
received into our secure facility.
Complete customer profiling, provided by our systems and
Crystal Reports, providing in depth and accurate information on all
Multi-Source and Multi Campaign tracking
Dispatch delivery notes with address label and customs
Our systems produce fully personalised Delivery notes /
complete with you company logo.
Ecommerce order processing
A complete e-fulfilment solution provided by ODF called
Web Relay, is a fully automated software solution that can process
order's 24 hours a day, with credit card banking and anti-fraud
risk assement on all payments received. Detailed reporting to the
customer and to your company advising of each step of the order
processing and payment procedures. Acceptance of all major credit
cards including AMEX.
Front & Back-end service
Complete order processing and fulfilment undertaken
aswell as a backend service only if required.
Daily mail sort and order processing and input including
payment reconciliation with reporting if applicable.
Mailings undertaken, with franking (Jersey and Guernsey
Indicia) into UK and Europe (First Class Service only)
Offshore Mailing address
A secure Offshore mailing address and Mail Forwarding is
available upon request, serviced daily by ODF.
Orders received either by the ODF Call Centre or via an
outside call centre
Full access to ODF call center with processing, or
interface with outside call center and data transfer, directly into
our ODF SQL systems.
PR & Marketing Support
Public Relations, Advertising and Marketing support can
be provided for clients on a project or on-going basis for both on
and offline activity. This can also include booking of
advertisements. In addition this can include photography, press
releases, promotional items and brochures, advice on labelling and
design, multilingual adaptation, and advice on product
Proposals and quotations on request.
Personalised PO Box
Personalised Po Box management ( Daily ) with Freepost
set up and administration.
Pick & Pack
High Volume pick and pack available.
All orders released to postal administrations are checked
for presentation and quality, in addition all deliveries being
received by delivery are thoroughly checked by our quality control
Daily returns management, with detailed reporting, stock
adjustment on returned stock items for resale and damaged non sale
Sales Performance and Statistics
Detailed and accurate Sales and Statistic reports
provided by Crystal Reports, in multi format.
Secure storage facility
Fully insured and high security Offshore Storage facility
available in both Jersey and Guernsey.
Warehousing & Dispatch
Retail Fulfilment & Wholesale ordering and dispatch
Offshore Company Management
ODF can put you in touch with professionals who can
advise you on the benefits of establishing a company offshore
giving you the benefits of VAT exemption from the Channel