Our Call Centre

Offshore Distribution & Fulfilment operates a call centre in Jersey in the Channel Islands.  It is a full inward bound call centre and processes customers orders utilizing state of the art technology and highly trained and efficient staff.

It operates the very latest Avaya IP-based hardware and software complete with detailed call data reporting solutions.  

Our systems are designed to deal with high volumes of inbound traffic at peak periods with call queuing, personalized scripting for each client and full call recording for training and quality control.

Personalised call queuing message greetings allow up-sell opportunities and special offers.

The call centre has extensive hours of operation with additional coverage available on request seven days a week.  Out of hours are covered by a fully automated client specific voicemail order facility retrieved and processed daily.  Highly trained staff handle complex customer enquiries.  There is extensive seat capacity with continued potential for expansion.  

The call centre is perfect for your catalogue, off the page or drtv campaign as well as a useful addition to your webstore.

The call centre can also provide services for fulfilment in Guernsey.