Our Call Centre
Offshore Distribution & Fulfilment operates a call
centre in Jersey in the Channel Islands. It is a full inward
bound call centre and processes customers orders utilizing state of
the art technology and highly trained and efficient staff.
It operates the very latest Avaya IP-based hardware and software
complete with detailed call data reporting solutions.
Our systems are designed to deal with high volumes of inbound
traffic at peak periods with call queuing, personalized scripting
for each client and full call recording for training and quality
Personalised call queuing message greetings allow up-sell
opportunities and special offers.
The call centre has extensive hours of operation with additional
coverage available on request seven days a week. Out of hours
are covered by a fully automated client specific voicemail order
facility retrieved and processed daily. Highly trained staff
handle complex customer enquiries. There is extensive seat
capacity with continued potential for expansion.
The call centre is perfect for your catalogue, off the page or
drtv campaign as well as a useful addition to your webstore.
The call centre can also provide services for fulfilment in